Lebelle Returns and Exchanges Procedures: 

Nailmall guarantees 100% satisfaction.  If there is a problem with your order or you are not completely satisfied with your purchase you may return it for a full refund, a credit on your account or an exchange for another item of the same price.  

To ensure full credit, please keep in mind these important points when returning an item:

It is the customer’s responsibility to properly pack, ship and insure the contents of all returned packages using a traceable ground shipping method (we recommend UPS or the US Postal Service insured mail) to:

Nailmall – Return Department
5708 New Peachtree Road
Chamblee, GA 30341

You must obtain a Return Authorization Number before returning an item. 

To obtain a Return Authorization Number call Customer Service at 877.532-3553.

We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box.

Product(s) should be:

1. Returned within 30 days from shipping date,
2. In good condition, in original packaging with all printed materials, parts and accessories and the UPC Code on the exterior and
3. Received in saleable condition.

Shipping charges are refunded only when the product was shipped incorrectly or defective upon arrival.

Write the Return Authorization Number on the outside of the box and on a copy of the original picking slip which should be packed inside the box.

All returns will be inspected and must be 100% complete.

All free items included with a specific product purchase must be returned as well to receive credit.

It is the customer’s responsibility to make claim with the carrier for any proof of delivery or damage to shipment returned to Nailmall.

Some items are subject to Manufacturer’s Return Policy and Warranty and cannot be returned. These items are, but are not limited to: pedicure spas, furniture, nail brushes, implements, airbrush equipment and parts, facial equipment, salon equipment (sterilizers, towel warmers, gel or UV lights, dryers), air purifier, nail drill machines, books and DVDs. All OPI, CND, IBD, EZflow, Cuccio products are not returnable.

No returns can be made on clearance sale items and special/custom orders, these are considered final sales.

Credit will always be issued to the same credit card to which they were charged.

We will issue a refund within 30 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

FEDERAL LAWS PROHIBIT USING AIRMAIL!  DO NOT RETURN ITEMS TO NAILMALL BY AIR MAIL - The U.S. Department of Transportation (USDOT) restricts air shipment of hazardous materials items that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., Demert nail dryer) and products containing flammable, volatile, or corrosive chemicals (e.g., acrylic nail liquid, nail polish, nail polish removers) have this restricted status. All of these products must be returned via a ground shipping service.

Last updated July 7, 2010

The Online Practices Privacy Policy explains how we and our partners collect, use and share information from or about you online when you visit this site and any Lebelle Nail Supply site that links to this policy. In addition to this policy, which details the online practices, you may receive and be covered by the Lebelle Nail Supply Privacy Policy for U.S. Consumers and other privacy policies from our Lebelle Nail Supply family of companies.

How to manage your privacy online

• Information we collect

• Browsing our site

• Maximizing your experience on Lebelle Nail Supply websites

• Cookies, similar files and other technologies

• Advertising

• Advertising on Lebelle Nail Supply websites

• Aggregation sites

• How we use and share information

• Making sure information is accurate

• Linking to other sites

• Changes to the Online Practices Privacy Policy Information we collect

When you visit this site, we may collect certain types of information from you, such as information you voluntarily provide via forms, surveys, applications, etc. We may also collect information about you from your online browsing and transactions, including your preferences, pages visited, technical information regarding your computer and operating systems, such as your Internet Protocol (IP) address, domain name and system configuration and settings. Please see the Cookies, similar files and other technologies and Advertising sections below. For a detailed description of the types and categories of information that we may collect from or about you as a consumer, please see the Lebelle Nail Supply Privacy Policy for U.S. Consumers.

Browsing Our Site

On pages where you have not logged in, you can browse anonymously by not providing us with any personally identifiable information, such as your name or email address, during your visits.
On pages where you have logged in, you cannot browse anonymously after you have identified yourself, unless you set your browser to disable cookies and similar files, or by deleting the cookies and similar files you have accepted from us. To do this, you'll need to follow your browser's instructions for disabling or deleting cookies. Please note that the use of certain online products requires the acceptance of cookies or similar files.

Maximize your experience on Lebelle Nail Supply websites 

You can get more out of your Lebelle Nail Supply website experience when you tell us who you are. You can choose to do this through a number of online opportunities such as, registration for an online service, completion of an email profile, or by applying for a credit for large purchases.

Cookies, similar files and other technologies  

Cookies are pieces of information stored directly on the computer you are using. Lebelle Nail Supply, or our third-party advertising service providers, may place cookies or similar files on your hard drive for security purposes, to facilitate site navigation and to personalize your experience while visiting our site. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our site and pages visited.

Cookies allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on Lebelle Nail Supply websites. We may also use cookies in online advertising to track consumer responses to Lebelle Nail Supply advertisements and we may use cookies or other files to track your use of other websites.

Cookies and other technologies provide us the capability to monitor the use of our site so we can continually improve the design and functionality to better serve you. Cookies and similar files do not contain or capture unencrypted personally identifiable data. 

If you do not accept these cookies, you may experience some inconvenience in your use of some online products. For example we will not be able to recognize your computer and you will need to answer a challenge question each time you log on. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

Lebelle Nail Supply uses cookies in two ways:

•    Web-browsing cookies

Lebelle Nail Supply uses web-browsing cookies to display information more effectively to you and to gather data about the usage of our website.

•    Online cookies

Lebelle Nail Supply uses cookies during your online session, for example, to identify the state you are banking in so that we do not ask you to enter your state information more than once. We may also use information regarding the state you are banking in to help us deliver you offers for products and services tailored to you. Cookies are also used for security purposes in conjunction with our online shopping service to recognize your computer. Any time a cookie is used, personal information is encrypted and used solely to support your shopping activity.

Other technologies

Other technologies we use may capture customer specific data to help us understand how customers use our site and to assist us with resolving customers' questions regarding the use of our site.
 

Aggregation sites  

Aggregation sites are Internet sites that allow you to consolidate account information from several sources to be viewed on one site. To do this, an aggregation provider may request access to your personal financial information. You should ensure that the aggregator company has appropriate policies to protect the privacy and security of any information you provide or to which they are gaining access.

If you provide information about your Lebelle Nail Supply accounts to an aggregator company, we will consider that you have authorized all transactions initiated by an aggregation site using access information you provide, whether or not you were aware of a specific transaction.

How we use and share information

 
Unless otherwise described in this policy, we will not use or share any information that we collect from or about you.